Premium Support for Sony VAIO PCs will close and discontinue its services on November 30, 2020 @ 5PM Eastern Time

Why choose Premium Support

Problems with your computer, home network, software, or technology in general, can be frustrating.  Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and effort.

Experience the Premium Support advantage.

Call us at +1 888 476 6972 Chat with an expert Monday – Friday: 8:00 AM– 5:00 PM Eastern Time.

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Windows 10 Upgrade Assistance

Excited about Windows 10, but not sure how to upgrade without losing your data? Premium Support can save you time and headached as we help you upgrade to Windows 10 and migrate your pictures, music, and other data.

Expand for a list of services provided

Included

  • Walk you through upgrading from Windows 7, 8 or 8.1 to Windows 10
  • Migration of data and settings
  • Assistance with configuring Windows 10 settings
  • Reinstall applications
  • Help restore your data
  • Answer your Windows 10 basic “How to…” questions

Not Included

  • Provide the new Windows 10 OS
  • Recovery of lost data
  • Setup file and printer sharing
$69.99

Note: This service may require multiple contacts and/or call backs to complete. Troubleshooting may require an extended amount of time due to the complexity of process.

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Single Incident Tech Support

Your one stop shop for setting up, fixing, or securing your digital devices. Premium Support will diagnose and resolve your issue to keep things working smoothly. Let us save you the time and headaches as our expert remote support will solve your PC issues in the comfort of your home.

Expand for a list of services provided

Included

  • PC Tune Up
  • Email Client setup and configuration
  • Browser configurations and security settings
  • Printer support
  • Firewall configuration
  • New PC Setup
  • Setting up your Smartphone, tablet
  • Virus/Spyware Removal
  • Diagnose operating system issues, including operating system repair
  • Data Backup & Restore
  • Setting up your wired and wireless connection
  • Network troubleshooting
  • Connecting devices to network like printers, tablets, Smartphones, TV and gaming consoles
  • Anti-Virus & Security Software how is this different from Virus/Spyware removal?
  • Online backup configuration

Not Included

  • Support for unlicensed software
  • Online backup storage space
  • Reinstallation of operating system without installation software & product key
  • Server support
  • Games support
  • Registration and renewals of your personal security software

Note: Each of the above services is charged separately.

$99.99
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Support Subscription Plans

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Best Value

Having trouble with your PC or other devices? Need help setting up, fixing or securing a wireless network? Is your PC slow to power up or painfully slow to use? Let Premium Support be that helping hand to get your problems resolved and questions answered.

Single User

Support provided for single user related devices that includes 1PC/Laptop/MAC, 1 Tablet and 1 Smartphone, connected Printer, Wireless Network Router.

$19.99

per month

$239.00

Annual one-time

Whole Home

Support provided for user devices within your home that includes up to 4 PCs/Laptops/Macs, plus up to 4 Tablets plus up to 4 Smartphones, Printer, Wireless Network Router and connecting devices.

$28.99

per month

$347.00

Annual one-time

Expand for a list of services provided

Included

All Premium Support services are included in the monthly subscription. Some examples are:

  • Setup new devices including printers
  • Connect devices to a wireless network
  • Configure browser, email, social media and personal printer settings
  • Configure security settings including firewall, Windows updates and anti-virus software
  • Install software
  • Diagnose operating system issues, including operating system repair or reinstallation
  • Diagnose and remove viruses and malware
  • Setup and troubleshoot wired or wireless network
  • Configure online backup
  • Answer “How to”… questions
  • Connecting devices to the network like printers, tablets, Smartphones, TV and gaming consoles

Not Included

  • Support for unlicensed software
  • Reinstallation of operating system without installation software & product key
  • Server support
  • Recovery of lost data
  • Games Application Support

Note: Subscription Plan requires a 12 months commitment. Early termination fees apply for monthly payment. plans. See terms and conditions for details.